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β FAQ
Frequently Asked Questions
Pawmenities offers cage-free, luxury boarding at a private waterfront home with 24/7 supervision. Unlike traditional kennels, your dog stays in a real home environment with premium amenities, daily photo and video updates, and personalized attention. We're Boston's award-winning service, recognized as Best Dog Daycare 2025 by Insider Weekly and Best Pet Services in Boston 2025.
All dogs must have current vaccinations uploaded at least 1 day before their visit. Required vaccines include: Rabies (1-year or 3-year accepted), Distemper (1-year or 3-year accepted), and Bordetella/Kennel Cough (must be current within 6 months). You can upload vaccine records through our client portal.
Our drop-off and pick-up hours are 10:00 AM to 4:00 PM and 6:30 PM to 9:00 PM, every day including weekends. Please note we are closed between 4:00 PM and 6:30 PM. For boarding guests, we provide 24/7 care and supervision.
Daycare pricing is $65 per day for adult dogs and $100 per day for puppies (under 12 months). We also offer add-on services including training ($50/day), hikes ($40), runs ($35), and treadmill sessions ($30).
Boarding rates are: Adult dogs (65 lbs and under) $75/night, Adult XL dogs (over 65 lbs) $85/night, Puppies $110/night, and Puppy XL $120/night. A holiday surcharge of $100 applies during peak periods. A 50% deposit is required within 3 days of booking.
Please bring: pre-portioned labeled food, any medications in original containers with instructions, and a collar and leash with ID tag. You do NOT need to bring crates, rawhides, food/water bowls, or valuables. We provide beds, bowls, blankets, and treats for all guests.
We have two locations by appointment only: our Seaport location at 1 Harbor Shore Drive, Boston, MA and our North Shore location on Market Street, Lynnfield, MA. Dogs stay at a private waterfront homeβthe exact address is provided after your booking is confirmed for security purposes.
New clients can sign up at clients.pawmenities.com/client-onboarding. Existing clients can log in at clients.pawmenities.com. After you submit an inquiry, someone from our team will confirm your booking within 72 hours. You can also call us at (617) 890-7387 or text us at (617) 917-2422.
Cancellations made 7 or more days before your reservation receive a full refund. A 50% deposit is required within 3 days of booking to secure your spot. We recommend booking early, especially during holidays when demand is high.
We offer a 10-minute grace period for pickups. After that, a late fee of $2.25 per minute applies. If you're more than 30 minutes late, an overnight boarding charge of $85 will be applied. Please contact us if you're running late so we can make arrangements.
Yes! We offer transport services for $25 per trip. Members receive free transport as part of their membership benefits. This is a convenient option if you're unable to drop off or pick up your pup during our regular hours.
We offer several premium add-ons: Spa Package ($110), Training ($50/day), Hike ($40), Run ($35), Treadmill ($30), and Transport ($25, free for members). These can be added to any daycare or boarding stay to enhance your dog's experience.
Yes, we welcome puppies! Puppies under 12 months have special pricing: $100/day for daycare, $110/night for boarding, and $120/night for XL puppies. They must have completed their required vaccinations before their visit.
Absolutely! We welcome dogs of all sizes. For dogs over 65 lbs, our XL boarding rate is $85/night (vs $75 for dogs 65 lbs and under). All dogs are grouped based on size, play style, and temperament for the best experience.
Yes! We provide daily photo and video updates so you can see your pup enjoying their stay. Updates are sent through our client portal. You're also welcome to call us at (617) 890-7387 or text us at (617) 917-2422 anytime to check on your furry friend.
Your dog's safety is our top priority. In case of a medical emergency, we will immediately contact you and take your dog to the nearest veterinary clinic. We require emergency contact information and your vet's details on file before any stay.
We specialize exclusively in dogs and do not board cats or other pets. This allows us to focus entirely on providing the best possible care for our canine guests in our cage-free, home environment.
Yes! Unlike many facilities, we provide true 24/7 supervision. Your dog is never left alone. Our staff lives on-site at our private waterfront home, ensuring your pup receives constant care and attention throughout their stay, day and night.
π Policies
Policies & Fees
Booking & Payments
- β 50% deposit within 3 days
- β Full balance due at pickup
- β Refunds in 7-10 business days
Cancellations
- β 7+ days: Full refund
- β <7 days: Full fee
- β No-show: No refund
- β³ Reschedule: 24h notice
Tardiness & Fees
- β Grace period: 10 minutes
- ! Late fee: $2.25/min
- β 20+ min late: $85 flat
- ! Holiday: $100 surcharge
All fees due at pick-up.
π Vaccines
Required Vaccines
π‘οΈ
RabiesBoth 1-year and 3-year accepted
Required
π
Distemper (DHPP)Both 1-year and 3-year accepted
Required
π¬
BordetellaRequired every 6 months
Required
π€ Upload records via Client PortalGo to Portal β
π Schedules
Daily Schedules
6β8 AM
Rise & Shine
Wake-up stretches, bathroom breaks, breakfast
8 AMβ12
Morning Play
Supervised group play, enrichment, training
12β2 PM
Lunch & Rest
Lunch, quiet nap time, soft music, comfy bedding
2β6 PM
Afternoon Fun
Playtime, one-on-one cuddles, dinner, evening updates
6β10 PM
Wind Down
Evening bathroom, relaxation, cozy bedtime
π Packing
Packing Guide
β
What to Bring
- π Medications in original containers
- π½οΈ Special food (pre-portioned, labeled)
- π§Έ Comfort item with your scent
- π·οΈ Collar & leash with ID tag
β Do NOT Bring
- 𦴠Rawhides or treats
- ποΈ Beds or crates
- π Extra leashes or collars
- π Valuables
π‘ We provide premium beds, bowls, blankets & treats for all guests!
π¬ Free Guide
First Time Boarding? Get Our Preparation Guide
Everything you need to know before your pup's first stay β packing list, vaccine checklist, and tips to ease the transition.
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π Locations
Our Locations
Seaport
Boston β Seaport
1 Harbor Shore Dr, Boston, MA
10AMβ4:00PM, 6:30PMβ9:00PM
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North Shore
North Shore β Lynnfield
100 Market St, Lynnfield, MA
10AMβ4:00PM, 6:30PMβ9:00PM
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Trusted by press across the nation
β
Business Insiderβ
USA Todayβ
Yahoo Financeβ
WFXG / FOX 54β
CEO Weeklyβ
The Boston Weeklyβ
Int'l Business Journalβ
StreetInsiderβ
US Insiderβ
E&T Newsβ
BA Business Lifeβ
Business Insiderβ
USA Todayβ
Yahoo Financeβ
WFXG / FOX 54β
CEO Weeklyβ
The Boston Weeklyβ
Int'l Business Journalβ
StreetInsiderβ
US Insiderβ
E&T Newsβ
BA Business Life
Ready to Book Your Pup's Stay?
Access our Client Portal to request reservations, manage profiles, and more.
