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How Can We Help?

Find answers, explore policies, and connect with our concierge team.

🔍
18 answers · Updated weekly

Ask us anything.

Policies & Fees

💳

Booking & Payments

  • 50% deposit within 3 days
  • Full balance due at pickup
  • Refunds in 7-10 business days
📋

Cancellations

  • 7+ days: Full refund
  • <7 days: Full fee
  • No-show: No refund
  • Reschedule: 24h notice

Tardiness & Fees

  • Grace period: 10 minutes
  • ! Late fee: $2.25/min
  • 20+ min late: $85 flat
  • ! Holiday: $100 surcharge

All fees due at pick-up.

Required Vaccines

🛡️
RabiesBoth 1-year and 3-year accepted
Required
💉
Distemper (DHPP)Both 1-year and 3-year accepted
Required
🔬
BordetellaRequired every 6 months
Required
📤 Upload records via Client PortalGo to Portal →
A day with us

From Sunrise To Bedtime

Switch between our boarding rhythm and our daycare rhythm. Built around your pup, not the clock.

☀️ Daycare · Drop-off to drop-off

A bright, busy day out.

5 phases · chauffeur included
6 — 8AM
🚙
Morning Pickup
Luxury chauffeur arrives at your door, morning greetings, settling in with their crew.
8 — 12AM
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Morning Activities
Off-leash group play, enrichment games, supervised socialization with their matched playgroup.
12 — 2PM
😴
Midday Rest
Lunch service, quiet nap time, individual cuddle sessions on the couch.
2 — 4PM
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Afternoon Enrichment
K9 cardio, specialized training, fetch sessions, & afternoon photo updates.
4 — 6PM
🏠
Wind Down & Drop-off
Relaxation, light brush-down, chauffeur drop-off, evening update from our team.
Learn More →
Packing · A short list

What to bring, what to leave

Bring along

04 items
  • Medications
    In original containers
  • Special food
    Pre-portioned & labeled
  • Comfort item
    Something with your scent
  • Collar & leash
    With current ID tag

Please skip

04 items
  • Rawhides or treats
    We provide vet-approved options
  • Beds or crates
    Memory foam beds included
  • Extra leashes
    Spares available on-site
  • Valuables
    Leave at home, please
We provide premium beds, bowls, blankets & treats for every guest.
Free Guide

First Time Boarding? Preparation Guide

Everything you need to know before your pup's first stay — packing list, vaccine checklist, and tips to ease the transition.

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Contact

Get in touch.

We answer fast. Pick the channel that suits you — every line goes to a real human on our team.

Team online · responding now

Our Locations

Seaport
Boston Seaport

Boston — Seaport

1 Harbor Shore Dr, Boston, MA

10:30AM–4:30PM, 6:30PM–9:30PM

📅 By appointment only — no walk-ins

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North Shore
North Shore

North Shore — Lynnfield

100 Market St, Lynnfield, MA

10:30AM–4:30PM, 6:30PM–9:30PM

📅 By appointment only — no walk-ins

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Ready to Book Your Pup's Stay?

Access our Client Portal to request reservations, manage profiles, and more.

Locations

Where We Serve

30+ Neighborhoods · Chauffeur Available · Appointment Only — No Walk-ins